FREQUENTLY ASKED QUESTIONS

Enroute.Run is North America’s leader in the run specialty space, including: shoes, apparel, and accessories, from top brands like Adidas, New Balance, Nike, On Running, Arc’teryx, Maurten, Satisfy Running and more. We're passionate about helping runners achieve their best performance and have access to the best products.

Yes, we have one physical retail location conveniently located at 110-6699 River Road, Richmond, BC.

You can reach our dedicated customer support team by emailing [support@enroute.run]

Our retail store is open during the following hours:

• Monday-Sunday 8AM - 5PM

Placing an order online is easy. Simply browse our website, select the products you'd like to purchase, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information.

Yes, we offer in-store pickup for your convenience. During the checkout process, choose the "In-Store Pickup" option, and we'll have your order ready for you at our retail location. Please note that In-Store pickup is usually available in 24-48hrs. Please wait for your pickup notification to arrive.

We accept a variety of payment methods, including major credit cards and online payment platforms. You can find the full list of accepted payment methods during the checkout process.

Yes, we offer gift cards, making it easy to give the gift of premium running gear to your loved ones. Gift cards can be purchased online or in-store. Gift cards can also be sent as gifts.

After placing an order, you'll receive an email confirmation with a tracking number. You can use this number to track your order's progress and estimated delivery date.

At this time, once an order is placed it cannot be canceled or modified. Please be careful prior to checking out. Please note that a small restocking fee will be charged for any canceled orders.

We offer same-day delivery service for local deliveries within Vancouver and surrounding areas. Additionally, we provide next-day express shipping to most major cities in Canada and the USA. Please select the carrier of choice at checkout. Please refer to our Shipping Policy page for more details.

Shipping times may vary depending on your location and the selected shipping method. You can find estimated delivery times during the checkout process.

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary based on your location.

Shipping costs are calculated based on the destination and the chosen shipping method. You can view the shipping costs during the checkout process before finalizing your purchase.

To change your shipping address after placing an order, please contact our customer support team immediately. We'll do our best to update the information, but changes may be limited depending on the order's status.

If your order is delayed or missing, please reach out to our customer support team, and we'll investigate the issue promptly to ensure your satisfaction.

We offer a 14-day return window for items purchased online and a 7-day return window for in-store purchases. Items must be in unused and resalable condition, with original tags and packaging.

To initiate a return or exchange, please visit our Returns and Exchanges page for detailed instructions. You can also contact our customer support team for assistance.

We offer a return label for your convenience, which incurs a $15 fee. However, returns of sale items above 5% are returnable for store credit only, and sale items above 25% are final sale.

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on returning the item and arranging for a replacement or refund.

Returns and exchanges are typically processed within 7 business days after receiving the returned item. You'll receive email notifications to keep you informed throughout the process.

Yes, items purchased in-store can be returned or exchanged online, following our standard return policy guidelines.

We proudly carry a selection of top running brands, including Adidas, New Balance, Nike, On Running, Arc'teryx, and Satisfy Running.

You can easily search for specific products or brands using our website's search bar. Additionally, you can browse our products by category or brand on our Shop page.

Yes, we provide product reviews and ratings to help you make informed purchasing decisions. You can find these reviews on individual product pages.

We guarantee the authenticity of all the products we carry. We source our products directly from authorized distributors and brands.

To find the right size for [Brand] shoes, please refer to our Size Guide on the product page. We provide sizing information to help you make the best selection.

Our retail location is conveniently located at 110-6699 River Road, Richmond, BC.

Our in-store hours are as follows:

• 8AM-5PM

Yes, our knowledgeable staff is here to assist you with fitting and sizing to ensure you find the perfect running gear.

Yes, you can check the availability of specific products at our retail location by using our online inventory check feature. Simply enter the product details on the product page to see if it's in stock.

Yes, you can return or exchange items purchased online at our retail location, following our standard return policy guidelines.