What is your return policy?
Returns are accepted
- Within 14 days of delivery for online orders
- Within 7 days for in-store purchases.
Return Conditions:
Items must be:
- Unworn
- Unwashed
- In original condition
- With all tags attached
- With original packaging intact
Items showing signs of wear, washing, damage, fragrance, or misuse will not be accepted.
Fees
- Store credit is issued at full value
- Refunds to the original payment method are subject to a 3% restocking fee
- A $20 CAD return shipping fee applies to all returns
How do I initiate a return or exchange?
Returns are initiated through account.enroute.run
Are there return shipping fees?
A $20 CAD return shipping fee applies to all returns. We provide a prepaid return label, and the $20 is deducted from your refund or store credit.
Sale Items: Items discounted 20% or more are final sale and not eligible for a refund.
All international and U.S. shipments are final sale.
What is your return processing time?
Returns are typically processed within 5–7 business days after receipt.
Can I return items purchased online in-store?
Yes, items purchased online can also be returned or exchanged in-store.
What items are final sale?
The following items are final sale and not eligible for return or exchange:
- Socks, bras, and undergarments
- Nutrition products
- Water bottles
- Gloves and hats
- Used, worn, washed, or damaged items
- Items discounted 20% or more
- Sale event purchases
- Items purchased with special discount codes
- International and U.S. orders
Please review your order carefully before completing your purchase. If you have any questions prior to ordering, contact run@enroute.run — we’re happy to help.